Terms of Service

A person using the Service to find/contact a Professional or post a request (where available).

A person or business using the Service to advertise services and be contacted by Customers.

A recurring paid package that keeps a Professional listing active and/or enables paid features for a billing period, renewing automatically unless cancelled.

The recurring interval (e.g., monthly/annual) for a Subscription.

Content posted or uploaded by users (profiles, images, job posts, reviews, etc.).

Just Starting Out Ltd.

Any user of the Service (Customer, Professional, or visitor).

You must be 18+ to use the Service.

You are responsible for keeping credentials confidential and for activity on your account.

The Service is intended for use in the United Kingdom.

If there is any conflict between these Terms and an incorporated policy, these Terms prevail to the extent of the conflict.

We provide a platform that helps Customers discover and connect with Professionals. We are not a party to any contract formed between a Customer and a Professional.

Professionals are not our employees, agents, or subcontractors.

We do not guarantee suitability, availability, qualifications, insurance, background checks (including DBS or equivalent), pricing, or outcomes. Profile indicators for qualifications, insurance, or background checks reflect Professional self-declarations and/or uploads, not independent verification by Just Starting Out. You are responsible for your own due diligence and agreements.

Professionals must provide accurate, up-to-date information and must not misrepresent identity, experience, pricing, availability, qualifications, insurance status, or background checks (including DBS or equivalent).

If your services require licences/authorisations, you must hold them and comply with applicable law.

Professionals are responsible for determining what insurance is appropriate/required for their services (for example public liability insurance, where applicable) and for maintaining such insurance in force. If you state or imply you are insured, that statement must be true and current.

Professionals may upload or declare qualifications, insurance evidence, and background checks (including DBS or equivalent) on their profile. By uploading, declaring, or confirming such documents (including via any confirmation checkbox on the Platform), you warrant that the document is genuine, current, correctly attributed to your business or name, and (where relevant for that check type) displays no cautions or convictions as required. We do not independently verify the authenticity, completeness, or ongoing validity of these documents. False or misleading declarations are a breach of these Terms and may result in suspension or termination under Section 14.

Professionals pay a recurring subscription fee for paid features and/or to keep a listing active. Customers are not charged by us for browsing/searching.

Subscriptions renew automatically at the end of each Billing Period unless cancelled. You authorise us (and our payment providers) to charge your chosen payment method for each renewal.

We may change Subscription prices for future Billing Periods. We will give reasonable notice before changes take effect (see Section 16).

If a payment fails, we may retry. If unpaid, we may restrict/downgrade/suspend paid features (including reducing visibility or restricting contact visibility) until payment is received.

Payments may be processed by third parties (e.g., Stripe). Their terms may also apply.

Professionals are responsible for their own taxes and compliance.

You can cancel your Subscription via Subscription settings. Cancellation takes effect at the end of the current Billing Period, unless stated otherwise at the time of cancellation.

Subscription fees are non-refundable, except where required by law.

If we suspend/terminate your account for breach, unused time is not refundable except where required by law.

If we materially fail to provide the paid Subscription service for an extended period, we may (at our discretion) provide a credit.

You are responsible for User Content you post/upload.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, publish, display and distribute your User Content as needed to operate, improve and promote the Service.

We reserve the right, but do not have the obligation, to monitor, edit, restrict, or remove User Content. We may do so at our discretion and without notice where appropriate, including where we reasonably believe content breaches these Terms/policies, is unlawful, or creates safety or legal risk.

You must not use the Platform primarily to undermine the Platform's intended subscription model, including by soliciting users to move to a competing service or by using the Platform to obtain leads and then encouraging Customers to engage elsewhere specifically to avoid paying for access to Platform benefits.

(For clarity: we do not control how Customers pay Professionals for work; this clause is about misuse of the Platform and diversion tactics, not normal offline service delivery.)

If you believe we removed content, restricted features, or suspended/removed your account wrongly, you may request a review by following our Complaints & Reporting Procedure.

We may update these Terms and/or incorporated policies from time to time. Notice may be provided by:

• a banner or notice on the Platform,
• an email to your registered email address, and/or
• updating the Effective date and Version at the top of the relevant document.

• If you are a Professional: our total liability is limited to the Subscription fees you paid in the 12 months before the event giving rise to the claim (or if less, the total paid).
• If you are a Customer (or paid us nothing): our total liability is limited to £100 per claim.

We are not liable for failures caused by events outside our reasonable control.